Refund policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unused, with all parts, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at hello@goodsible.com with your order number and the reason. If your return is approved, we'll email you the return address and step-by-step instructions. Items sent back without first requesting a return can't be accepted.

Damages and issues
Please inspect your order on arrival and contact us right away — with a photo — if the item is defective, damaged, or incorrect. We'll make it right with a replacement or full refund and cover return shipping in these cases.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping. For damaged, defective, or incorrect items, we cover it.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards. Please contact us with any questions about your specific item.

Exchanges
The fastest way to get what you want is to return your item and, once the return is approved, make a separate purchase for the new one.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may need extra time to post it. If more than 15 business days have passed since approval, contact us at hello@goodsible.com.